Customer Service
- Shipping & Delivery
- Orders shipped the next business day. Order will be delivered by a nationwide shipping company. We cannot not ship to PO Boxes.
- Security
- Sending your credit card information over the Internet can be a big step for first time Internet shoppers. However, consider this: when you hand your credit card to a sales clerk, waiter, or gas station attendant, you are trusting them with your credit card. They are the "middlemen" when you make a transaction. Shopping online on a secure site like mytopform.com eliminates the "middlemen". Our secure shopping cart has a RapidSSL secure server authenticity certificate - a name known for trust on the Internet. If you have specific questions about our secure online ordering that we have not answered, please contact us. We will be happy to assist in any way possible. You may also place an order via telephone. Our telephone number is 1-800-405-8913. We know that sometimes a friendly voice is more comforting!
- Returns & Replacements
- We sincerely hope you get the desired effects from the supplements you purchase. However no one can guarantee that this will happen. Each person is unique in their response. One person may notice great benefit from a supplement, while another may have a side effect or an allergy. Yes, natural herbs and supplements, just like medicines, can have side effects. Discuss with your health care provider if a particular supplement is appropriate for you before you purchase. Always start with a low dose, even if it means using a portion of a capsule or tablet. Combining certain supplements together or certain supplements and prescription medicines can sometimes lead to unexpected reactions. Do not purchase multiple bottles of a supplement if you are not sure whether it will work for you. We cannot guarantee a supplement will help you; however, we do guarantee that the products we are offering are of the highest quality available. We will offer a full refund minus our shipping and handling cost and minus a 7 dollar processing fee (it takes a lot of employee time to process a refund, plus we incur credit card fees both during processing and refunding) if a bottle is returned to us unopened and in excellent condition. This offer applies to items that are returned within 30 days of purchase and you include a copy of the original invoice. This offer is limited to 2 bottles. We also request that you email us first at support@mytopform.com to confirm your return and so we can give you a return order number. We don't keep credit card numbers due to security reasons, so please include your cc number when you ship the products back. We are not able to offer a refund once the seal is broken and the bottle is opened. If it is important to you to have the option to return an opened bottle, there may be other websites that offer this option and you could certainly shop with them. Unless you notify us within 30 days of your order (domestic) and 45 days (international), we cannot offer a refund if you claim that you never received your package.
- Privacy Policy
- Top Form Supplements, Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: TopFormSupplements.com We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart. Our site uses cookies to keep track of your shopping cart. We use cookies to save your password so you don't have to re-enter it each time you visit our site. Our site's registration form requires users to give us contact information (like their name and email address). We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. This site contains links to other sites. Top Form Supplements, Inc. is not responsible for the privacy practices or the content of such Web sites. Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to check the users' qualifications and bill the user for products and services. Our online surveys ask visitors for contact information (like their email address). We use contact data from our surveys to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. In order to protect our customer's privacy and security we may require additional information for high value orders. We run contests on our site in which we ask visitors for contact information (like their email address). We use contact data from our contests to send users information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.
- Promotions
- Indicate that periodically promotions will be sent to existing customers to take advantage of greater saving and specials.
